Supportsoft Glossary

Playtesting: Refining User Experience

Developers are too close to the project to judge it. We know how the puzzles work. You need fresh eyes. Playtesting puts the game in front of strangers. We shut up and watch. Where do they get confused? When do they smile? When do they look bored?

It’s brutal but necessary. If users can't figure out the menu, the menu is bad. Not the user. Supportsoft, a quality-obsessed game developer in Sydney, runs these tests early. We find the "churn points" and smooth them out so the final release is polished and actually